Privacy policy
🔒 Privacy Policy
Last Updated: 22 July 2026
At Nuvella Jewellery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or communicate with us.
Nuvella Jewellery operates this online store using Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
By using our website, you acknowledge and agree to the practices described in this Privacy Policy.
✨ Personal Information We Collect
When you visit our website, place an order, create an account, or contact us, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Order information and purchase history
- Customer support communications
- Device information, browser information, IP address, and website activity
✨ Payment Information
Payments are processed securely through trusted third-party payment providers. Nuvella Jewellery does not store your complete credit or debit card details.
Payment information may include transaction details, payment confirmation, and payment method information required to complete your order.
✨ How We Collect Your Information
We collect information through:
- Information you provide when placing orders or contacting us.
- Automatically collected information through cookies and website technologies.
- Trusted service providers that help us operate our store.
✨ How We Use Your Information
We use your information to provide you with the best possible shopping experience, including:
- Processing and delivering your orders.
- Managing returns, refunds, and customer support.
- Improving our website and services.
- Providing personalised product recommendations.
- Sending marketing communications where you have provided consent.
- Preventing fraud and protecting our customers.
✨ Sharing Your Information
We do not sell your personal information.
We may share your information with trusted partners only when necessary to operate our business, including:
- Shopify, which powers our online store.
- Payment providers that securely process transactions.
- Shipping partners who deliver your orders.
- Marketing and analytics providers that help improve our services.
✨ Cookies
Nuvella Jewellery uses cookies and similar technologies to improve your browsing experience. Cookies help us remember preferences, understand customer behaviour, improve website performance, and provide relevant advertisements.
You may disable cookies through your browser settings, although some website features may not function properly.
✨ Shopify
Our store is powered by Shopify. Shopify securely processes information needed to operate our ecommerce services.
For more information regarding Shopify's privacy practices, please visit:
✨ Third-Party Websites
Our website may contain links to third-party websites. Nuvella Jewellery is not responsible for the privacy practices or security of external websites.
✨ Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
✨ Protecting Your Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. However, no online system can guarantee complete security.
✨ Your Rights Under POPIA
As a South African business, Nuvella Jewellery respects your rights under the Protection of Personal Information Act (POPIA). You may request:
- Access to your personal information.
- Correction of incorrect information.
- Deletion of personal information where applicable.
- Withdrawal of marketing consent.
✨ Data Retention
We retain your information only for as long as necessary to provide our services, complete transactions, maintain records, and comply with legal requirements.
✨ International Data Transfers
Because we use services such as Shopify and payment providers, your information may be processed outside South Africa. We ensure appropriate safeguards are used to protect your information.
✨ Changes to This Privacy Policy
Nuvella Jewellery may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
📞 Contact Nuvella Jewellery
If you have any questions regarding this Privacy Policy or how we handle your information, please contact us.
Email: nuvelainfo@gmail.com
Address:
Pretoria, Gauteng
South Africa