Terms of service
📜 Terms & Conditions
Last Updated: 22 July 2026
Welcome to Nuvella Jewellery. These Terms & Conditions explain the rules and responsibilities when you access or use our website, purchase our products, or interact with our services.
Nuvella Jewellery operates this online store using Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
By visiting our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions and our Privacy Policy.
If you do not agree with these Terms, please do not use our website or purchase our products.
✨ Section 1 – Access & Accounts
By using our website, you confirm that you are legally able to enter into an agreement and provide accurate information when required.
When placing an order, you may be required to provide information including your name, email address, delivery address, billing information, and payment details.
You are responsible for ensuring that all information provided is accurate, complete, and up to date.
If you create an account with Nuvella Jewellery, you are responsible for keeping your login information secure and for all activity that occurs under your account.
✨ Section 2 – Our Products
At Nuvella Jewellery, we make every effort to ensure that product images, descriptions, and details are accurate.
However, colours, finishes, and appearances may vary slightly depending on your device screen settings.
We reserve the right to update product information, change pricing, discontinue products, or limit product availability at any time without notice.
All products are subject to availability.
✨ Section 3 – Orders
When you place an order with Nuvella Jewellery, you are making an offer to purchase the selected products.
Orders are only accepted once payment has been successfully processed and we have confirmed your order.
Nuvella Jewellery reserves the right to refuse or cancel an order where necessary, including cases involving:
- Incorrect pricing or product information
- Suspected fraudulent activity
- Payment issues
- Product availability problems
If your order is cancelled, we will contact you using the details provided during checkout.
Returns and exchanges are handled according to our Returns & Refunds Policy.
✨ Section 4 – Pricing & Payments
All prices displayed on our website are subject to change without notice.
The price charged will be the price displayed at the time your order is placed.
You agree to provide accurate payment and billing information when completing a purchase.
All payments are processed securely through trusted payment providers. Nuvella Jewellery does not store your complete payment card information.
✨ Section 5 – Shipping & Delivery
Nuvella Jewellery works with trusted delivery partners to ensure your order reaches you safely.
Delivery times provided are estimates and may vary due to circumstances outside of our control, including:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect delivery information
- Other unforeseen events
Once your order has been handed over to the delivery provider, Nuvella Jewellery cannot be held responsible for delays caused by the courier service.
✨ Section 6 – Intellectual Property
All content on the Nuvella Jewellery website, including logos, branding, images, text, graphics, product names, designs, and other materials, belongs to Nuvella Jewellery unless otherwise stated.
You may use our website for personal and non-commercial purposes only.
You may not copy, reproduce, modify, distribute, sell, or use any Nuvella Jewellery content without written permission.
✨ Section 7 – Third-Party Services
Our website may use third-party services to help provide our products and services, including payment processing, analytics, marketing, and website functionality.
These third parties operate under their own terms and privacy policies. Nuvella Jewellery is not responsible for the actions or policies of third-party services.
✨ Section 8 – Shopify
Nuvella Jewellery is powered by Shopify, which provides the ecommerce platform used to operate our online store.
Shopify helps us provide secure website functionality, payment processing support, and ecommerce services.
Purchases made through our store are transactions between you and Nuvella Jewellery.
✨ Section 9 – Privacy Policy
Your privacy is important to us. Any personal information collected through our website is handled according to our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
✨ Section 10 – Customer Feedback & Reviews
If you submit reviews, comments, suggestions, or other feedback to Nuvella Jewellery, you give us permission to use that content for business purposes, including improving our services and marketing our products.
You confirm that any feedback you provide:
- Is your own work or you have permission to share it.
- Does not violate the rights of another person or business.
- Does not contain unlawful, harmful, misleading, or offensive content.
Nuvella Jewellery reserves the right to remove content that violates these Terms or is considered inappropriate.
✨ Section 11 – Errors & Updates
Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to products, prices, promotions, availability, or descriptions.
Nuvella Jewellery reserves the right to correct any errors, update information, or cancel orders where incorrect information has been displayed.
✨ Section 12 – Prohibited Use
You agree not to use our website for any unlawful purpose or in any way that may damage Nuvella Jewellery, our customers, or our services.
- Attempt to gain unauthorised access to our website.
- Upload malicious software or harmful code.
- Copy or misuse Nuvella Jewellery content.
- Use our website for fraudulent activity.
- Collect customer information without permission.
- Interfere with website security or functionality.
✨ Section 13 – Termination
Nuvella Jewellery reserves the right to restrict or terminate access to our website if a user violates these Terms & Conditions or engages in harmful activity.
✨ Section 14 – Disclaimer
Nuvella Jewellery provides products and services on an "as available" basis.
While we make every effort to provide accurate information, we do not guarantee that our website will always be uninterrupted, error-free, or completely accurate.
✨ Section 15 – Limitation of Liability
To the fullest extent permitted by applicable law, Nuvella Jewellery will not be responsible for indirect losses, damages, delays, or issues caused by circumstances outside of our reasonable control.
- Courier delays
- Website interruptions
- Third-party service failures
- Incorrect information provided by customers
✨ Section 16 – Indemnification
You agree to protect and hold Nuvella Jewellery, its partners, and service providers harmless from claims or damages resulting from your misuse of our website, violation of these Terms, or infringement of another person's rights.
✨ Section 17 – Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to remain effective.
✨ Section 18 – Entire Agreement
These Terms & Conditions, together with our Privacy Policy and other website policies, represent the complete agreement between you and Nuvella Jewellery regarding the use of our services.
✨ Section 19 – Governing Law
These Terms & Conditions are governed by the laws applicable in South Africa.
Any disputes relating to these Terms will be handled according to the applicable laws and regulations of South Africa.
✨ Section 20 – Changes to These Terms
Nuvella Jewellery may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated date. By continuing to use our website after changes are made, you accept the updated Terms.
📞 Contact Information
If you have any questions regarding these Terms & Conditions, please contact us.
Nuvella Jewellery
Email: nuvelainfo@gmail.com