Shipping policy

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Brishel™ Shipping Policy
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<strong>Last Updated: July 9, 2026</strong>
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<p>
At <strong>Brishel™</strong>, we are committed to delivering your order as quickly and safely as possible.
We work with trusted courier partners to ensure your shopping experience is smooth from checkout to delivery.
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<h2>✨ 1. Shipping Within South Africa</h2>

<p>
We currently deliver throughout South Africa using <strong>Aramex Store-to-Door</strong>.
</p>

<p>
At this time, we do not offer international shipping.
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<h2>✨ 2. Processing Times</h2>

<p>
Orders are typically processed within <strong>1–3 business days</strong> after payment has been successfully received.
</p>

<p>
Orders placed on weekends or South African public holidays will be processed on the next business day.
</p>

<p>
During promotional periods, sales events, or peak seasons, processing times may take slightly longer.
</p>

<h2>✨ 3. Estimated Delivery Time</h2>

<p>
Once your order has been dispatched, delivery typically takes:
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<strong>📦 8–11 business days</strong>
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<p>
Delivery times are estimates only and are calculated from the date your order is dispatched, not from the date
the order is placed.
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<p>
Business days exclude weekends and South African public holidays.
</p>

<h2>✨ 4. Courier Partner</h2>

<p>
All Brishel™ orders are shipped using <strong>Aramex Store-to-Door</strong>.
</p>

<p>
Once your order has been dispatched, tracking information will be provided via email where available.
</p>

<h2>✨ 5. Delivery Delays</h2>

<p>
While we work closely with our courier partners to ensure reliable delivery, delivery times are estimates and
cannot always be guaranteed.
</p>

<p>
Delays may occasionally occur due to circumstances outside of our reasonable control, including:
</p>

<ul>
<li>Severe weather conditions</li>
<li>Public holidays</li>
<li>High shipping volumes</li>
<li>Industrial action or strikes</li>
<li>Road closures or transport disruptions</li>
<li>Remote delivery locations</li>
<li>Other unforeseen courier-related events</li>
</ul>

<p>
Brishel™ will make reasonable efforts to assist with tracking and resolving delivery issues.
However, Brishel™ cannot be held responsible for delays caused by third-party courier services or events outside
our control, except where required by South African law.
</p>

<h2>✨ 6. Incorrect Delivery Information</h2>

<p>
Customers are responsible for ensuring that all delivery details provided during checkout are accurate and
complete.
</p>

<p>
Brishel™ will not be responsible for delays, failed deliveries, or additional delivery costs caused by incorrect
or incomplete information provided by the customer.
</p>

<h2>✨ 7. Failed Deliveries</h2>

<p>
If delivery cannot be completed due to:
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<ul>
<li>No one being available to receive the parcel where required</li>
<li>An incorrect or incomplete address</li>
<li>The parcel being returned to Brishel™ by the courier</li>
</ul>

<p>
Additional shipping charges may apply if the order needs to be resent.
</p>

<h2>✨ 8. Lost or Damaged Parcels</h2>

<p>
If your parcel is lost or arrives damaged, please contact us as soon as reasonably possible after becoming aware
of the issue.
</p>

<p>
Brishel™ will work with Aramex to investigate the matter and, where appropriate, arrange a replacement or
suitable resolution in accordance with applicable South African consumer protection laws.
</p>

<h2>✨ 9. Order Tracking</h2>

<p>
Once your order has been dispatched, tracking information will be sent to the email address provided during
checkout, where available.
</p>

<p>
If you have not received tracking information within a reasonable period after dispatch, please contact our
support team for assistance.
</p>

<h2>✨ 10. Contact Brishel™</h2>

<p>
If you have any questions regarding your delivery or require assistance with your order, please contact us.
</p>

<p>
<strong>Email:</strong> info.brishel@gmail.com
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<p>
Our team is always happy to assist you.
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