Shipping policy

📦 Shipping Policy

Last Updated: 22 July 2026

At Nuvella Jewellery, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy below for information on processing times, delivery estimates, and shipping procedures.

📦 Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

If we experience a high volume of orders, processing times may be slightly longer. Should there be a significant delay, we will contact you using the email address provided during checkout.

🚚 Delivery Times

Estimated delivery times are:

  • Major Cities: 2–5 business days after dispatch.
  • Regional & Remote Areas: 3–7 business days after dispatch.

Please note that delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

📍 Shipping Locations

We currently deliver throughout South Africa.

At this time, we do not offer international shipping.

💳 Shipping Costs

We offer nationwide delivery for a flat rate of R90 anywhere in South Africa.

Your shipping fee will be added during checkout before payment is completed.

Shipping charges are non-refundable unless required by South African law or where an order is incorrect due to our error.

📦 Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

You can use the tracking number provided to monitor the progress of your delivery.

📍 Incorrect Delivery Information

Please ensure your shipping address and contact details are accurate before placing your order.

Nuvella Jewellery cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

📬 Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us and we will work with our courier partners to investigate the delay.

While we will do everything possible to assist, Nuvella Jewellery cannot be held responsible for delays caused by circumstances outside of our reasonable control.

📦 Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Photos of the parcel.
  • Photos of the product.
  • A brief description of the damage.

We will assess the issue and work with you to provide an appropriate solution.

📞 Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Nuvella Jewellery

Email: nuvelainfo@gmail.com